Policy

Returns & refunds

Returns & Refunds Policy

R8 Res Goods wants you to be satisfied with your purchase. If something isn’t right, we’ll make it right.

Return Window

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition.

Non-Returnable Items

  • Items that have been assembled, mounted, or installed
  • Items with visible signs of use or wear
  • Gift cards

How to Start a Return

  1. Email support@r8resgoods.store with your order number and the reason for the return.
  2. We will reply within one business day with a return authorization and shipping instructions.
  3. Ship the item back in its original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–7 business days. You will receive an email confirmation when the refund has been issued.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 7 days of delivery. Include photos of the damage and your order number. We will arrange a free return and send a replacement or issue a full refund — your choice.